Refund policy
Freshness Guarantee and Refund Policy
We hand-pick every piece of fruit and deliver it ourselves, so we stand behind what we bring you.
Our freshness guarantee
If anything in your delivery arrives damaged or not fresh, contact us within 24 hours of delivery with a photo. We will replace the item on your next delivery or give you a credit or refund for it, whichever you prefer.
Returns
Because fruit and food are perishable, we cannot accept returns. If there is a problem with your order, please contact us instead and we will make it right.
Subscriptions: skip, pause, change, or cancel
- You can skip or pause a delivery, change your delivery day, or change your box size by contacting us at least 48 hours before your next delivery.
- You can cancel your subscription at any time by contacting us. Deliveries you have already paid for and not yet received will be refunded or credited.
- Changes made less than 48 hours before a delivery take effect starting with the following delivery.
Missed deliveries
If a delivery does not arrive, let us know the same day and we will redeliver or credit you.
How refunds are paid
Approved refunds go back to your original payment method. Your bank may take 5 to 10 business days to post them.
Contact us
Call (720) 727-0980 or email Denverfruitier@gmail.com.